Top 5 Advantages of Using Boostlingo Remote Interpreters
The U.S. saw a dramatic increase in the use of remote agents over the last few years, and the trend seems to be sustained with a growth in benefits for workers, businesses and clients too. The idea is relatively new and may even be confusing to some people, but compared to their call center counterparts, do remote interpreters really offer any advantage? With the right interpreter platform such as Boostlingo, there are five concrete reasons the answer is yes.
Higher Professional Standards
Remote agents and interpreters are committed to higher professional and industry standards. They are required to work in an environment that is completely free from potential sources of distraction, like pets and children. One popular interpreter platform that makes this possible is Boostlingo. Furthermore, interpreters will not be permitted to use cellphones. Violations to these rules are dealt with accordingly.
Full Data Confidentiality
As opposed to the common belief, remote interpreters follow more stringent rules on confidentiality. In most cases, these workers are required to be HIPAA and HITECH compliant. Interpreters never record any notes or any other piece of information. Good interpreter platforms such as Boostlingo helps ensure that this rule is followed.
Remote interpreters usually work full-time. As compared to centralized call center agents, this option offers more flexibility. The team is available for all standard business hours, no matter the time zone involved, and are around to provide their services everyday of every year. This flexibility is one of the biggest reasons behind the high job satisfaction of the interpreters. When employees are happy, customers are usually happy too, especially when they’re both using a top-of-the-line interpreter platform such as Boostlingo.
As remote agents are usually scattered all over the U.S., it is easy to route calls where needed, especially when there is a big regional surge or outage. The decentralized approach of interpreter services allows providers to achieve a 99%+ uptime. In plenty of cases, calls have been routed to interpreters during local natural disasters as call centers have been destroyed.
Several companies can provide local onsite interpreters, but rather few can do it on a regional level. Thanks to remotely assigned agents and interpreters, clients can request local telephonic interpreters. This is helpful in terms of naming local streets or understanding slang and other geographic markers.
On the other hand, it will be possible for clients to request for interpreters strictly from outside their region. For example, some people would rather have an interpreter that they’re sure they don’t know personally. The remote interpreter set up makes it easier for a service to provide the most suitable interpreter for a particular need. Again, this is made possible through a well-chosen interpreter platform such as Boostlingo.